FLEXIBLE LEARNING
Business and Management

LEVEL 2 CERTIFICATE IN CUSTOMER SERVICE

LEVEL TWO

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

LOCATION

• England (Distance Learning)

  •  

    COURSE FEES
    Full funding available depending on eligibility


  • COURSE DELIVERY
    Online or paper-based


  • COURSE DURATION
    6 Weeks

  • AWARDING BODY
    NCFE CACHE

COURSE CONTENT

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services

DOWNLOADABLE CONTENT

SAMPLE WORKBOOK
COURSE PDF

ELIGIBILITY

  • The learner must live in England and be over 19 years old

HOW TO SIGN UP

  • Fill out our online enquiry form for access to our induction process.
ENQUIRE HERE